We encourage you to first contact us by writing an email (direccion@tresmareshotel.com) or by phone (0034 956 68 06 65) to notify us of any type of complaint you have. If this does not solve the problem, you can process your complaint through the dispute resolution platform of the European Commission. You can access this online platform for conflict resolution at http://ec.europa.eu/odr .
Cookies Settings:
Cookies and other similar technologies are an essential part of how our Platform works. The main goal of cookies is to make your browsing experience easier and more efficient and to improve our services and the Platform itself. Likewise, we use cookies to show you targeted advertising when you visit third-party websites and apps. Here, you will find all the information on the cookies we use. Furthermore, you will be able to activate and/or deactivate them according to your preferences, except for any cookies that are strictly necessary for the functioning of the Platform. Keep in mind that blocking certain cookies may affect your experience on the Platform, as well as its functioning. By clicking “Confirm preferences”, the cookies selection you have made will be saved. If you have not selected any options, clicking this button will be the same as blocking all cookies. For more information, please consult our Cookie Policy.
These cookies are necessary for the correct functioning of the Platform, and they cannot be deactivated on our systems. Generally speaking, they are configured to respond to actions made by you when requesting services, such as adjusting your privacy preferences, logging in to your account or filling out forms. You can configure your browser to block these cookies or alert you when they are present; however, some parts of the platform will not work without them.
Cookies List:
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| PHPSESSID | Guestcentric | Used to manage user sessions | Session |
These cookies allow us to count the number of visits and sources of traffic in order to measure and improve the performance of our Platform. They help us to know which pages are the most and least popular, and how many people visit the website. If you do not allow these cookies, we will not know when you visited our Platform.
Cookies List:
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| _ga | Used to distinguish users | 2 years | |
| _gid | Used to distinguish users | 24 hours | |
| _gat_gcTracker | Throttle Request Rate | 1 minute |
These cookies enhance the functionality and personalisation of the Platform. They can be put in place by us or by third parties whose services we have incorporated into our pages. If you do not allow these cookies, some of our services will not function properly.
Cookies List:
| Name | Provider | Purpose | Expiry |
|---|---|---|---|
| GCShoppingActivations_<GCID>_BEST_RATE_GUARANTEED | Guestcentric | Popup display control. Stores a true/false flag that indicates if the popup was already displayed. | 10 minutes |
| GCShoppingActivations_<GCID>_LAST_RESERVATION | Guestcentric | Popup display control. Stores a true/false flag that indicates if the popup was already displayed. | 10 minutes |
| GCShoppingActivations_<GCID>_LAST_RESERVATIONS | Guestcentric | Popup display control. Stores a true/false flag that indicates if the popup was already displayed. | 10 minutes |
| GCShoppingActivations_<GCID>_LAST_WEEK_STAYS | Guestcentric | Popup display control. Stores a true/false flag that indicates if the popup was already displayed. | 10 minutes |
| GCShoppingActivations_<GCID>TODAY_BEST_OFFER | Guestcentric | Popup display control. Stores a true/false flag that indicates if the popup was already displayed. | 10 minutes |
| GCShoppingVisits_<GCID> | Guestcentric | Count visits to control popup display | 1 Month |
| GCShoppingRecovery_<GCID>_EXIT | Guestcentric | Display shopping recovery | 1 Month |
